Policy
Terms and Conditions
Terms and Conditions of Use of Cookie Mooki Online Store:
Dear user, please carefully consider the following items in order to make the best use of the services of the Cookie Mooki online store.
By logging in to the Cookie Mooki Online Store website and placing an order at any time, the user fully accepts all the terms and conditions of the Cookie Mooki Online Store. It should be noted that the terms and conditions set forth are an alternative to all previous agreements.
General rules:
Note that all the principles and procedures of the Cookie Mooki online store are in accordance with the laws of the Islamic Republic of Iran, the law of electronic commerce and the law of consumer protection, and consequently the user is obliged to comply with the laws related to the user. If there are any changes in the rules, procedures and services of the Cookie Mooki online store in the future, they will be published and updated on this page and you agree that your continued use of the site constitutes your acceptance of any such changes.
Customer or user definition:
A customer or user is a person who, with the user information he / she has entered in the registration form, registers an order or any use of the services of the Cookie Mooki online store.
Registration conditions:
A customer or user is a person who, with the user information he / she has entered in the registration form, registers an order or any use of the services of the Cookie Mooki online store.
Privacy policies:
Cookie Mooki Online Store respects and protects the privacy of individuals who use the Site’s services. Cookie Mooki Online Store is committed to protecting your privacy and technology as much as possible. Develop the requirements to make your use of the site as safe and secure as possible. In fact, by using the Cookie Mooki online store site, you signify your consent to this policy
All content available through any of the Cookie Mooki Online Store services, such as logos, trademarks, text, descriptions, graphics, logos, images and copies, data and all content produced by the Cookie Mooki Online Store is part of the property of this online store It is considered and the right to use and publish all available and available content is the exclusive property of the Cookie Mooki online store, and any use without obtaining a written license reserves the right to prosecute the online store of this group.
Register, process and send the order:
Working day means Saturday to Thursday of each week, with the exception of public holidays in Iran, and all registered orders are processed during working days and the first day after the holidays.
Cookie Mooki online store allows its customers to place orders 24 hours a day, 7 days a week, but from 9:00 AM to 5:00 PM on weekdays, it is possible to respond, follow up and send orders.
All orders registered in the online store database are received by the system administrator and the pre-invoice is sent via email and then placed in the processing queue. Cookie Mooki online store always takes utmost care in sending and delivering all registered orders. However, if the stock of products in the online Cookie Mooki store runs out, even after the customer places an order, the right to cancel the order or refund the order is reserved for the online Cookie Mooki store, or the customer may can replace the finished product with another product. Cookie Mooki online store is allowed to stop its actions and sales without prior notice to stop new orders, and all registered orders will be processed and sent before the order is stopped. Cookie Mooki online store reserves the right to discontinue the sale of all or part of the products for any reason, such as running out of stock, without prior notice.
Sales and order delivery:
The place and time of delivery of the goods are listed by the ordering user in the Cookie Mooki online store, and this store, as the seller, is committed to deliver the order at that place and time, in compliance with certain shipping policies (including related costs). If the customer is not present at the specified place and time, the buyer will be responsible for any financial losses.
If the supplier and the owner of the brand, for reasons beyond their control, are not able to deliver the goods on time and the parties do not agree on a new date, the buyer has the right to cancel the order at no cost.
The customer expresses his satisfaction with the type, number and health of the goods by delivering the sent goods and signing the receipt of the goods.
Registration conditions:
1-Register or login with username.
2-Select the desired product.
3-Select the final payment option and confirm the order.
Before registering any order (via website or phone call), registration on the site is required. Registration of any order is considered as knowledge and acceptance of the rules of the site, and therefore the customer is obliged to read these rules carefully before any registration of the order and if he agrees with them, send the order for inquiry. Users must purchase from the site Have a legal age (18 years old) or buy from the site through their parents or legal guardian.
Select the desired product:
Click on the product to go to the product specifications page and after viewing all the photos, if you want, click on the product photo to see it bigger. After selecting the desired product, add it to your shopping cart with just one click. Finally, after the purchase is complete, you can refer to your shopping cart and review the products there. Then apply any necessary changes in your shopping cart and finally refer to the final payment step to complete your purchase steps from our online store.
Payment methods:
Online payment: In this method, you can pay for the goods online through the portal and during the purchase of the goods, and after payment, the product will be sent to you.
Payment to Mellat card or account: In this method, you can transfer the amount of goods as card to card and from all bank branches to account number 0107426556000 Bank Melli or card number 6037997535944111Bank Melli Deposit in the name of Sara Taghavi Bojnourd.
Posting methods:
Orders in Mashhad are sent by courier and the shipping cost is settled by the customer. In other provinces, orders are sent through Tipax or Homabaran airmail.
Shipping cost:
Shipping costs are postpaid and are paid by the customer.
Preparation and delivery time:
The preparation time of orders is 1 to 3 working days and after this time, shipping will be done. Delivery time of goods after sending in Mashhad is a maximum of 1 working day and other cities and provinces will be a maximum of 3 working days
Note: Orders sent in Mashhad due to unpredictability of issues such as traffic or unexpected events, will be delivered within a period of 2 hours that will be coordinated with customers, and esteemed customers are required to be within the specified time at the place of delivery The order must be present, otherwise the responsibility and cost of resending it will be on the customer.
Orders are sent only on non-holiday days Saturday and Tuesday every week, which means that on the first day Saturday or Tuesday non-closed after order preparation , It will be sent.
after sales service:
7days possibility of product return
In case of any mistake by Cookie Mooki, whether it is sending the wrong product or there is a defect in the product, your order will be returned for free, and in these cases, the store will immediately replace the product for the customer and if the stock is exhausted, At the discretion of the customer, the product is exchanged with the same model or the customer’s money is returned.
Tips and advice for buying:
For the well-being of your loved ones, it is possible to answer your questions about the products, how to order, sizing and other items, the Cookie Mooki online store has provided different ways of communication. You can call 09917620563 during working hours from 9 am to 5 pm or contact Telegram 09917620563. Details of communication methods are listed in the “Contact Us” section.
Important points when delivering orders:
The customer is obliged to match the specifications of the ordered goods with the delivered goods when receiving the order and before opening the package, and to refuse to receive it in case of discrepancies.
Note: If the customer removes the order from the original packaging without matching the product, it is not possible to return it even in case of discrepancy.
At the time of sending the order by the postal companies, the customer is obliged to ensure the health of the packaging and the physical health of the goods in the presence of the postal agent and before signing the delivery receipt, and if the goods are defective in terms of packaging or physical health. If you do not receive it, inform the store immediately. In these cases, if the customer signs the postal receipt (as a receipt of the goods correctly and safely) without checking the physical health, no objection to the physical health of the goods will be acceptable and the store will not be responsible for further problems.
Once the order is delivered, the store will no longer be responsible for problems and defects in the appearance of the goods, for this purpose, customers are advised to carefully check the appearance of the goods before signing the delivery receipt, and if there is the slightest defect, Refuse to take delivery of the order and inform the store immediately.
In these cases, the store immediately exchanges the goods for the customer and if the inventory is exhausted, at the discretion of the customer, the goods are exchanged with the same model or the customer returns the money. In this case, the customer will not pay any extra costs.
