faq
Frequently Asked Questions
Yes, it is currently possible to place an order via Instagram.
After selecting the desired product or products and announcing the price and card number by the admin, you will register your order by paying the amount and sending the deposit slip image.
No, the prices, shipping method and delivery time are the same for purchases from the website and Instagram.
Orders after registration require 24 to 72 hours for preparation, after which they are sent on the first Sunday or Wednesday.
All orders are sent inside Mashhad by courier and outside the province by Tipax or by express air mail if requested.
Yes, shipping costs, both inside and outside Mashhad, are the responsibility of the customer.
Shipping costs vary depending on the weight of the product. In Tipax post, the average is between 20 and 35 thousand tomans. For those who choose airmail (super fast), these costs can be up to 50% higher.
Yes, orders can be tracked in any way they’ve been sent.
If the delivery agent comes and you are not present for delivery, you can go to the nearest post office to receive it. Otherwise, the shipment will be returned and the additional costs for return and postage will be borne by the customer. In addition, the possibility of damage to the packaging or the product itself and the reduction of the freshness of some food products in the conditions of return and re-posting will increase!
Although Cookiemooki make the necessary predictions in its packaging to prevent this from happening, in all shipping methods this possibility still exists and is unavoidable. However, if you send us the photo of the defective product and it is approved, the same amount of goods will be sent to you, but in this case, and the cost of resending will be borne by the customer.
In this case, you will inform the admin of Instagram page, and if your order has not been prepared by then, by announcing the card number, your order will be canceled and the amount will be returned to you within a maximum of three working days. However, if the steps of preparing your order have been completed, it will not be possible to cancel the order. In the case of non-food products, it is possible to cancel only before sending.
In this case, you will inform the admin of Instagram page, and if your order has not been prepared by then, by announcing an alternative order, your order will change. However, if the steps of preparing your order have been completed, it will not be possible to change your order. Note that the order change process may delay shipping and delivery. In the case of non-food products, it will be possible to change only before sending.
No, currently Cookiemooki has no stores or branches to sell its products and the only way is through its website or Instagram page.
Yes, it is possible to send an order outside Iran by air.
Cookiemooki products include cookies, muesli granola, nut bar, cornflakes, cheesecake, chocolate and biscuits, almond, hazelnuts, pistachios and coconut butter. In the future, we will add more food products, as well as decorative products, accessories, handicrafts, etc. in our product portfolio.
You can access useful articles and content on these topics through the blog section on the Cookiemooki website or our Instagram page.
No. Mix package is a mix pack, of the best-selling cookies prepared by default.
How to consume each product is briefly mentioned in the specifications tab of each food product, and of course the Instagram page admin can also help you in this regard.
Although most of the cookiemooki products are in the category of diet products, but due to the satisfaction of customers who are also looking for non-diet products, some of our products are also produced non-diet, and this item is listed in the tab of food product specifications.
This issue is listed in the Food Products Specifications tab. Due to the use of the best and healthiest ingredients and the removal of harmful substances, CookieMooki products are useful and tonic for most people, whether healthy or sick. However, it is recommended that you consult your doctor before use.
All Cookiemooki products are with natural raw material and without chemical and industrial additives.
The date of each product is listed in the Food Products Specifications tab.
How to store the product is briefly listed in the food product specifications tab.
In the group of diet products, only sweeteners such as grape and date juice, natural honey or stevia are used at the customer’s request. In non-diet products, only high quality brown sugar is used.
No, none of the products offered in more than one type of packaging are different in terms of quality.
No, Cookiemooki use its own unique instructions in its products, so it does not specify anything other than the main ingredients.
All Cookiemooki products are suitable for vegetarians and most of them for vegans. This is specified in the Food Products Specification tab for each product.
Cookiemooki has produced its products with the aim of making high standards products, faithful to the original version of the baking instructions, along with a spice of creativity with a view to community health and meeting the needs of the fastidious. Increases energy, strengthens the digestive system, reduces calorie absorption, strengthens the immune system, regulates blood pressure, provides many vitamins, excellent taste and smell, high durability, more volumes of dried fruits and nuts compared to similar products, New recipes, natural sweeteners, healthy fats and a variety of products are just some of the benefits of Cookiemooki that really give your body a gift.
In this section, it is recommended that patients with certain diseases or people who are prone to some medical problems, consume that product less and if you want to use more, consult your doctor beforehand. At the same time, the normal consumption of the product will not cause any problems for any of the items mentioned in the prohibition.
Commonly used fruits are mentioned in the product specifications, but due to the seasonality of some fruits, if that fruit is not available and available, alternative fruits are used. Of course, this is not the case with products whose specific fruit name is used in the product name.
